Policies

At Smiles by Dr. Anna, your trusted dentist in Milford, CT, we believe in transparent communication about our practice policies. Our commitment to providing exceptional dental care goes hand in hand with clear expectations that help create the best possible experience for every patient in our Milford community.

What to know before your visit?

Insurance

All recommended treatment during your dental visit is elective, unless you are in pain. In addition, there are numerous treatment options for each dental condition. These will vary in cost, treatment time and durability. For example, a missing tooth could be replaced by a partial denture (removable plate), a bridge (cemented) or a dental implant. Dr. Anna will explain your treatment choices, the limitations and advantages of each and together decide on the best treatment for you. You and your dentist will prioritize those procedures which are necessary from those which are cosmetic and/or elective. As a thorough treatment plan can be costly, treatment can be phased over time, addressing those procedures which need urgent attention first.

While benefits should be taken into account, it should not be the deciding factor in your choice of treatment. You should base your treatment around your dental needs and what is best for you and not your dental plan. Understand that even with insurance a portion of the costs may be your responsibility.

Insurance Benefits

Our office accept most insurances, including the following:

• Delta Dental Premier
• Anthem of Ct and MN
• Guardian
• United HealthCare
• Geha
• Cigna PPO
• Principal Life Insurance
• Insurances within the Connection Dental Network, including United Concordia
• Husky through age 20

If you have questions about insurance coverage, please feel free to call our office.

Even if we don’t participate with your insurance carrier, we will gladly submit “your” insurance claim at no cost and as a courtesy to you. Insurance companies fail to explain that you can still visit the dentist of your choice even if they don’t participate with your insurance plan.

As dentists, we are constantly sandwiched between the Patient and the Insurance Companies. In many situations, treatment rendered is tailored around what benefits are covered, which may not be in the patient’s best interest. We believe patients should be able to receive the best treatment that meets their needs without third party intervention.

Comprehensive Care Philosophy

Our approach as your Milford, CT dentist centers on building long-term relationships with patients and their families. We understand that dental anxiety is common, which is why our policies are designed to create a stress-free environment where you feel comfortable discussing your concerns and treatment preferences.

Dr. Anna takes time to explain each procedure thoroughly, ensuring you understand all available options before making decisions about your oral health. This patient-centered approach has made our practice a trusted choice for families throughout Milford and surrounding Connecticut communities.

Financial Policy

We accept Visa, MasterCard, American Express, debit cards and cash as payment.

Please ask us about financing options, and let us know if you have questions about our financial policies prior to your treatment.

Flexible Payment Solutions

Understanding that quality dental care represents an important investment in your health, we’ve developed flexible financial policies to accommodate various budgets. As your preferred dentist in Milford, CT, we want to ensure that cost never prevents you from receiving the care you need.

Our team is happy to discuss payment plans and financing options that work within your budget. We believe everyone deserves access to excellent dental care, regardless of their financial situation.

Cancellation Policy

Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.

Scheduling and Appointment Respect

Our cancellation policy reflects our commitment to respecting both your time and that of other patients. As a busy dentist in Milford, CT, Dr. Anna maintains an efficient schedule that allows adequate time for each patient’s needs while minimizing wait times.

When you provide adequate notice for cancellations or rescheduling, it allows us to offer that appointment time to other patients who may need urgent care or have been waiting for an opening.

Emergency Care Commitment

While our standard policies apply to routine appointments, we understand that dental emergencies don’t follow schedules. As your trusted Milford dentist, Dr. Anna and her team make every effort to accommodate urgent dental needs, even outside regular office hours when possible.

Contact Your Milford Dental Team

Ready to experience the difference that clear, patient-focused policies can make in your dental care? Contact Smiles by Dr. Anna, your trusted dentist in Milford, CT, at (203) 877-0377 or schedule online. We look forward to welcoming you to our dental family and providing the exceptional care you deserve.